Shipping policy
Shipping Information
We are a UK-based online business. All of our products are made to order and fulfilled by trusted global production partners. This allows us to deliver orders more efficiently to customers around the world.
Production Time
All items are produced after an order is placed.
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Production time: typically 2–5 business days
Production times may be longer during peak periods or promotional events.
Delivery Times (Estimated)
Orders are fulfilled from the nearest available production facility based on the destination and product availability.
Estimated delivery times after production are:
- United Kingdom: 2–5 business days
- United States: 3–6 business days
- European Union: 5–10 business days
- Rest of world: 7–15 business days
Delivery times are estimates only and are not guaranteed.
Fulfilment Locations
Orders may be produced and shipped from facilities in the UK, United States, European Union, or other regions, depending on the item and delivery address.
Because of this:
- Orders may not always ship from the UK
- Multiple items in one order may ship separately
Shipping Costs
Shipping costs are calculated at checkout based on your location and the items in your order.
International Shipping & Customs
We ship worldwide.
If your order is shipped across a border, it may be subject to customs duties, taxes, or import fees. These charges are set by local authorities and are the responsibility of the customer.
Customs processing may also affect delivery times.
Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
Please allow 24–48 hours for tracking updates to appear.
Delays & Lost Packages
Delivery times are estimates. Delays can occasionally occur because of shipping carriers, customs processing or events outside our reasonable control. This does not affect your statutory rights. If your order is significantly delayed, please contact us so we can investigate and provide any remedy required by law.