Frequently Asked Questions
Where are you based?
We are a UK-based online business. Our products are made to order and fulfilled by trusted production partners in the UK, EU, USA and worldwide to ensure faster delivery where possible.
Are your products made to order?
Yes. Each item is made to order once your order is placed. This helps us reduce waste while keeping the collection distinctive.
What are your production and delivery times?
Production time
Most products are made within 2–5 business days. Production times may be longer during peak periods.
Delivery times (estimated)
Orders are produced and shipped from global fulfilment centres, depending on the destination and product availability.
- UK: 2–5 business days
- United States: 3–6 business days
- EU: 5–10 business days
- Rest of world: 7–15 business days
Delivery times are estimates and may vary due to fulfilment location, customs processing, peak periods, or local courier delays. Note that production time + delivery time = when the item is estimated to be with you.
Do you ship internationally?
Yes, we ship worldwide. Orders are fulfilled from global production facilities. Depending on the destination, international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
Can I cancel my order?
Please contact us as soon as possible. Production begins quickly, so we may not always be able to stop an order before it is fulfilled.
If we cannot stop it, any cancellation or cooling-off rights that apply where you live remain unaffected. See our Returns & Refunds Policy.
What is your returns policy?
UK and EU/EEA customers can tell us within 14 days of delivery that they want to return a standard item, then have 14 days to send it back. Return postage for change of mind or sizing is usually your responsibility.
We do not offer direct exchanges—please return and reorder instead. Elsewhere, change-of-mind returns are available where required by local law. Faulty, damaged or incorrect items are always handled in line with your local consumer rights.
See our Returns & Refunds Policy for full details.
What if my item is faulty or incorrect?
Please contact us as soon as possible—ideally within 30 days—with your order number and clear photos. We’ll put it right in line with the consumer rights that apply where you live.
The 30-day request is not a cutoff and does not limit your statutory rights.
How do I choose the correct size?
Each product includes a detailed size guide, so please check the measurements carefully. We do not offer direct size exchanges; where a change-of-mind return is available, please return and reorder instead.
Will my order arrive in one package?
Orders with multiple items may arrive in separate packages, as items can be produced and shipped from different locations.
How can I track my order?
Once your order has shipped, you will receive a tracking email. Tracking information may take 24–48 hours to update.
Is checkout secure?
Yes. All payments are securely processed through Shopify, using encrypted payment systems.